Delivery Information

Made-to-Order or Custom Items
For made-to-order or custom pieces, we’ll provide an estimated timescale at the time of ordering (usually anywhere from 4–8 weeks, though sometimes quicker). Since every item is individually handcrafted, these estimates can occasionally shift slightly. If there’s a significant change, we’ll let you know.

Stock Items
Stock items are typically dispatched once per week, but sometimes more frequently. If you need an item urgently or by a specific date, please email enquiries@spiritofold.co.uk, and we’ll do our best to accommodate your request.

How Will My Item Be Sent?
Packages are shipped by Royal Mail. In exceptional circumstances, this may change, but such cases are highly unusual, and customers will be informed if this occurs. All parcels include tracking and insurance, and some may require a signature upon delivery.

Expedited Shipping Options
If you’re in the UK and need faster shipping, we can arrange Special Delivery for a more precise delivery date. Please email us to discuss options.

Finding Your Tracking Information
Once your order has been dispatched, you’ll receive an email with your tracking number. To check updates:

• Royal Mail: Visit https://www.royalmail.com/track-your-item#/ and enter your tracking number.
• International Deliveries: As well as using the Royal Mail link above, you can also use the same tracking number on your local postal service’s website (e.g., USPS, Canada Post). Sometimes this can give you more detailed info once the package reaches your country.

Troubleshooting Tracking Issues

• Tracking Number Isn’t Working:
  There may be a short delay between when you receive your dispatch email and when your tracking becomes active. This happens because items are packed during the week and posted together on our next shipping trip. If your tracking hasn’t updated several days after dispatch, please email us, and we’ll investigate.

• Tracking Shows No Movement:
  It’s common for packages to appear “stuck” at customs or transition points, especially for international orders. These delays are usually short, and parcels often resume their journey and arrive promptly. If you're concerned, please contact us for assistance.

Customs Charges and Restrictions
For orders outside the UK, customers are responsible for any customs charges or import regulations in their country.

Postage Costs for Multi-Item Orders
Shipping costs for multiple items, particularly international orders, can vary. We’re happy to provide an accurate postage quote when items are weighed and measured together. If you’d like a quote before purchasing, please email enquiries@spiritofold.co.uk with the item number(s) and destination country.

Questions?
If you have any questions or need further assistance, please don’t hesitate to get in touch. We’re happy to help and we don't bite 😉